At Julius Holiday, we strive to ensure that you are completely satisfied with your purchase. If you are not fully satisfied with your order, please review our return and refund policy below.

1. Returns

  • Eligibility for Return: We accept returns for defective or damaged products only. If you receive a product that is damaged or defective, you must contact us within 7 days from the date of delivery to request a return.

  • Non-Returnable Items: Products that are not defective, or have been opened or used, are not eligible for return.

  • Condition of Returned Items: Items must be returned in their original packaging and in unused, resalable condition.

2. Refunds

  • Refund Process: If your return is approved, we will process your refund after receiving the returned item. Refunds will be issued via cash on delivery.

  • Refund Timeframe: Refunds are processed within 7-10 business days from the date we receive the returned product.

3. How to Request a Return or Refund

  • Contact us at [email protected] within 7 days of receiving your order, providing your order number and details of the issue with the product.

  • Once your request is approved, we will provide instructions for returning the product.

4. Shipping Costs for Returns

  • Customers are responsible for shipping costs when returning a product unless the item is defective or damaged. In such cases, we will cover the return shipping costs.

5. Cancellations

  • Since we only offer cash on delivery, cancellations can only be requested prior to shipment. If you wish to cancel your order, please contact us immediately at [email protected].

6. Exceptions

  • We do not accept returns or offer refunds for products that have been used or altered in any way after delivery.

7. Contact Us

If you have any questions regarding our Return and Refund Policy or need assistance with a return, please contact us at:

Email: [email protected]